Last Updated: August 14, 2026
At Elegance Handicraft, we want you to be happy with your purchase. We carefully inspect our products before dispatch, but if you receive an incorrect, damaged, or defective item, please contact us so we can assist you.
1. Eligibility for Returns
To be eligible for a return or exchange, the product should generally:
- Be unused and in its original condition
- Be returned with its original packaging, where applicable
- Not have been washed, altered, damaged, or modified after delivery
- Be accompanied by your order details or proof of purchase
Because our products may include handmade and traditionally crafted textiles, minor variations in color, pattern, texture, or finishing are considered natural characteristics and are not necessarily considered defects.
2. Return Period
Please contact us within 7 days of receiving your order if you would like to request a return or exchange.
Requests submitted after this period may not be accepted unless required by applicable law.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.
To help us resolve the issue, we may request:
- Your order number
- Photographs or videos of the product
- Photographs of the packaging
- A brief description of the issue
After reviewing the information, we will determine the appropriate solution, which may include a replacement, exchange, or refund where applicable.
4. Change of Mind
Returns due to a change of mind may be accepted at our discretion, provided the product meets our return conditions and has not been used, washed, altered, or damaged.
Return shipping costs for change-of-mind returns may be the responsibility of the customer.
5. Non-Returnable Items
Certain products may not be eligible for return or exchange, including:
- Customized or personalized products
- Products made specifically according to customer requirements
- Used or washed textiles
- Products that have been altered or damaged after delivery
- Items returned without their required packaging or documentation
6. Return Shipping
If the return is due to an incorrect, damaged, or defective product confirmed by Elegance Handicraft, we may cover the applicable return shipping cost.
For other approved returns, the customer may be responsible for return shipping costs.
7. Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If a refund is approved, the refund will be processed using the original payment method where possible.
The time required for the refund to appear in your account may depend on your bank or payment provider.
8. Exchanges
If you receive a damaged, defective, or incorrect product, we may offer an exchange subject to product availability.
If the replacement item is unavailable, we may offer another appropriate resolution, such as a refund.
9. Sale and Promotional Items
Products purchased during a sale or promotional offer may be subject to specific return or exchange conditions. Any applicable restrictions will be communicated with the relevant offer.
10. How to Request a Return
To request a return or exchange, please contact:
Elegance Handicraft
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Please include your order number, product details, and reason for the return. Our team will provide the next steps after reviewing your request.
11. Policy Updates
Elegance Handicraft reserves the right to update this Return & Exchange Policy when necessary. Any changes will be posted on this page with an updated Last Updated date.